Last Updated: January 19, 2025

At Barikk.com, we are committed to ensuring customer satisfaction. This Returns & Refund Policy explains your rights and our procedures for handling returns, exchanges, and refunds in accordance with the regulations of the Kingdom of Saudi Arabia.

1. General Return Policy

1.1. Eligibility for Returns

• Products can be returned within 7 days of receipt.
• The product must be in its original condition, unused, and in its original packaging.
• Proof of purchase (receipt or invoice) is required.

1.2. Non-Returnable Items

The following items are not eligible for return unless defective:

• Customized or personalized products
• Opened or used consumables (e.g., edible salts)
• Products damaged due to misuse or mishandling

1.3. Defective or Damaged Items

• If the item is defective or damaged on arrival, you may request a replacement or refund.
• Please contact us within 48 hours of delivery with proof (photos or videos) of the damage or defect.

2. Refund Policy

2.1. Refund Eligibility

• Refunds will be issued for items that meet our return eligibility criteria.
• Refunds will not include original shipping charges unless the return is due to our error.

2.2. Refund Process

• Refunds are processed within 7–14 business days after the returned item is received and inspected.
• Refunds will be credited to the original payment method.

2.3. Partial Refunds

Partial refunds may be issued for products that are returned incomplete or show signs of use.

3. Exchange Policy

3.1. Eligibility for Exchanges

• Exchanges are allowed for the same product if the item is defective or damaged.
• If the desired item is unavailable, you may choose a replacement or request a refund.

3.2. Exchange Process

• Contact us at support@barikk.com to initiate an exchange.
• Exchanges are subject to product availability.

4. Return Process

4.1. Steps to Initiate a Return

• Contact us at returns@barik.com or call +000-000-0000 to request a return authorization.
• Provide details about the item, proof of purchase, and reason for return.
• Pack the item securely in its original packaging.

4.2. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or our error.
• Ensure the package is properly tracked and insured, as we are not liable for lost or damaged return shipments.

5. Exceptions

5.1. Force Majeure

Refunds and returns may be delayed due to unforeseen circumstances such as natural disasters, strikes, or other events outside our control.

5.2. Promotional or Discounted Items

Items purchased during sales or promotions are eligible for return only if defective. Refunds will be based on the discounted price.

6. Contact Us

For any questions or to initiate a return or refund, please contact us:

Email: returns@barikk.com

Phone: +966562535282

Address: Sanaya Qadeem Haya Al Khalidiya Al Riyadh KSA

We are here to assist you and ensure your satisfaction with every purchase at Barik.com.